At some point, every business will get a negative review on Google. And while it can be tempting to ignore or delete these reviews, doing so can actually damage your business in the long run. In this blog post, we’ll show you how to remove delete google reviews(google bewertungen löschen) the right way.
How to Remove Negative Google Reviews: The Right Way
Negative reviews are a fact of life for businesses—especially businesses that rely heavily on online reviews like Google My Business (GMB). While it can be tempting to delete or ignore these reviews, doing so can actually damage your business in the long run. In this blog post, we’ll show you how to remove negative Google reviews the right way.
The first thing you need to do is log into your GMB account and find the negative review (or reviews) in question. Once you’ve located the review, take a deep breath and resist the urge to reply immediately. We know it’s hard, but trust us—it’s worth it.
Next, reach out to the customer directly and try to resolve the issue offline. This could mean refunding their purchase, exchanging the damaged product, or simply apologizing for the bad experience they had. Whatever you do, make sure you take care of the customer first and foremost.
Once you’ve taken care of the customer, draft a public response to the negative review. Keep it short, sweet, and to the point. Thank them for their feedback and let them know that you’re working hard to improve your business. Most importantly, assure them that their next experience with your business will be better than their last.
Finally, flag the review for removal. To do this, click on the three dots next to the review and select “Flag as inappropriate.” Then, follow the instructions on screen. Once you’ve flagged the review, a member of Google’s team will take a look at it and determine whether or not it violates their community guidelines. If it does, they’ll remove it from your GMB listing.
It’s important to remember that flagging a review doesn’t guarantee its removal. Google is selective about what they take down and follow their own guidelines when making decisions. So, while it may be frustrating if an inappropriate review isn’t removed, there’s not much you can do other than continue to monitor your reviews for future violations.
It’s also important to note that GMB reviews should not be used as a platform for engaging with customers or addressing their complaints. If someone has given you an unfair review, the best thing to do is reach out directly to them and try to resolve the issue offline. This will help maintain professionalism and keep your online reputation intact.
In conclusion, flagging reviews is an important tool for managing your GMB presence. By quickly responding to inappropriate or malicious reviews and reporting them to Google, you can protect your business’s online reputation and ensure that customers are getting accurate information about you.
And that’s it! Following these steps will help you remove negative Google reviews quickly and efficiently—without damaging your business in the process.